Returns and refunds
Breakage and damage on delivery (sample terms).
The window
Report breakage or damage within 7 days of delivery, with your order number and photos (sample terms). Goods that are unused and in their original packaging may be returned in the same period.
Damaged on arrival
If a piece arrives cracked or chipped, email support@clayserve.example with your order number and photos so we can sort it out.
Refund timing
Once we agree a claim, we refund the amount you paid for the pieces concerned, or replace them.