Warranty policy
What we put right, and how to tell us.
What is covered
Manufacturing defects in a piece, for normal everyday use, for 6 months from delivery (sample terms).
What is not covered
Accidental damage, breakage from drops or knocks, loss, or normal wear. Small differences in colour, glaze and size are part of a handmade piece and are not defects.
How to claim
Email support@clayserve.example with your order number and photos of the piece.